By Tim Baker | May 11, 2016
According to Gallop, 80% of new bank accounts are still opened in a branch instead of online or over the phone. With each new account opened, the financial institution typically issues a set of pre-printed temporary checks for the customer to use while their personalized checks are ordered and shipped. Generic temporary checks can raise security concerns with vendors, which may lead to rejecting the check as a form of payment.
Custom starter checks provide a unique way to reduce the hassle and risk associated with temporary checks for both the customer and the financial institution. The ability to create customized temporary checks in-house provides the customer with starter checks that include all of their personal information, reducing the headaches and costs associated with generic starter checks.
Custom starter checks provide many benefits for both the customer and the bank, including incremental fee revenue and reduced risk of check fraud, and now the customer can get their temporary checks using self-service. The Personal Teller Machine offers a self-service “check withdrawal” transaction that allows the customer to print personalized temporary checks in addition to other check types such as official or cashier’s checks. Allowing the customer to complete the check issuance process through a self-service kiosk creates a better in-branch customer experience, and provides an incremental fee revenue opportunity for the bank, without increasing a teller’s workload.
The Personal Teller Machine integrates with the financial institution’s core platform which allows customer information to be securely auto-populated onto a temporary check form.
Using the Personal Teller Machine for routine transactions such as temporary check issuance saves financial institutions time and money while creating a positive customer experience in the branch. To learn more about the Personal Teller Machine or custom temporary check printing solutions, contact our sales team today.
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