By Keith Hamilton | June 28, 2017
When was the last time you were completing a transaction on a self-service kiosk? It was likely at a grocery store self-check-out or an ATM machine. In both cases, if you have a short, simple transaction, you seek out the self-service kiosk option. However, if you have a more complex transaction, you seek an option that offers assistance. If you have a banking transaction, you would probably go to your bank or credit union branch and stand in line for the next available bank teller, right?
A video teller can give an ATM banking customer assistance with a remote teller via video connection. The customer can complete standard ATM transactions and get remote assistance for other transactions. For example, if a banking customer wants to make a split deposit, a video teller would take over the transaction for the customer.
Scenarios where video teller makes sense:
Personal Teller Machines were created specifically to fill the need for in-branch teller transactions without the need of the teller, but with the capabilities that can go beyond a video teller machine. For example, a customer can get a cashier’s check using the Personal Teller Machine with no assistance needed from bank staff.
Cost is also a factor. Personal Teller Machines are typically half the cost of the video teller machine even without the resources staffed to support the video teller sessions. For in-branch self-service kiosk transactions, the Personal Teller Machine is ideal.
Interested in seeing how the Personal Teller Machine works? Be sure to check out our video demo. You can also contact us today to learn more about how the Personal Teller Machine can change your customers banking experience.
If you have login information for our existing store, please proceed to the login page. If you are a new customer and you'd like to make a purchase, please call us at 800.922.8501 or simply fill out our contact form and we'll get in touch with you.
Leave your email address to be notified when our new store is launched.