Finance Industry Case Study

Source Technologies Partners with CO-OP Financial Services to Provide Self-Service Kiosks

AT A GLANCE

  1. Based in Rancho Cucamonga, Calif., CO-OP Financial Services is a financial technology company that harnesses the vast breadth and depth of our insights, network, and connections in order to provide a customizable suite of tools and services for credit unions.

  2. By integrating Source Technologies Personal Teller Machine into their branches, credit unions can provide members with a fast and convenient experience, while improving efficiencies within the credit union branches.
  3. As more and more financial institutions move toward the ‘universal banker’ concept, Source Technologies self-service solutions provide the branch a way to handle simple transactions and meet the demands of today’s consumer.

BACKGROUND

Based in Rancho Cucamonga, Calif., CO-OP Financial Services is a financial technology company that harnesses the vast breadth and depth of our insights, network, and connections in order to provide a customizable suite of tools and services for credit unions. With a motto of “Be There. Be More,” CO-OP’s business lines include ATM, Member Center, Connect (including CO-OP Shared Branching), Card Payments, Engagement, Security Innovations and THINK. To learn more visit www.co-opfs.org.

 

Self-Service Solutions

PRESS RELEASE

Source Technologies is announcing at CUNA GAC 16 that it is partnering with CO-OP Financial Services to display its Personal Teller Machine as a proof of concept for integration via CO-OP Connect, the integration platform powering CO-OP Shared Branching and many emerging technologies. 

By integrating Source Technologies Personal Teller Machine into their branches, credit unions can provide members with a fast and convenient experience, while improving efficiencies within the credit union branches. Through the CO-OP Shared Branch network, members of participating credit unions can visit another credit union’s branch and conduct their business as if they were in their own home branch.

Source Technologies Personal Teller Machine is different than an ATM and would reside in close proximity to the teller-line. By integrating via the CO-OP Connect platform, deployment is made much swifter for credit unions of all sizes. The Personal Teller Machine can automate nearly all transactions historically handled by tellers, including transaction authentication, multi-denomination cash accept/dispense, check processing, and official check issuance. The Personal Teller Machine has a small footprint – one square foot – and features the latest projective capacitive touch technology screen, the same technology pioneered by Apple for the iPhone.

“Source Technologies Personal Teller Machine has great potential for the growing fleet of self-service devices in the CO-OP Shared Branch network,” said Craig Beach, Chief Operating Officer, CO-OP Shared Branching. 

“The role of the teller is changing dramatically from conducting routine transactions to handling loan inquiries, demonstrating technology, and answering financial questions in a much more consultative manner,” said Keith Hamilton, CEO of Source Technologies. “As more and more financial institutions move toward the ‘universal banker’ concept, Source Technologies self-service solutions provide the branch a way to handle the simple transactions and meet the demands of today’s consumer. We are thrilled to be collaborating with such a forward-looking and innovative organization such as CO-OP and its member credit unions.”