Financial institutions are adopting self-service kiosks such as Source Technologies’ Personal Teller Machine, to enhance their overall customer experience. The Personal Teller Machine allows customers to complete routine transactions without assistance from a teller. Not only does this give the customer full control over their transactions, but it also provides them with a positive experience while allowing the staff to focus on customer service and sales. The Personal Teller Machine was designed specifically with the user experience in mind, and provides a variety of user-friendly features.
Personal Teller Machine: User-Friendly Features
As a banking customer, standing in a teller line can make routine transactions feel like a chore. With self-service kiosks, customers are able to complete transactions quickly without the hassle of waiting in lines. Source Technologies’ Personal Teller Machine is a self-service kiosk with user-friendly features that include:
- Simple, clean touchscreen available in multiple sizes
Customers are already familiar with this touchscreen technology from their iPhone or iPad, and the simple, clean design of the screen on the Personal Teller Machine provides large buttons, easy-to-read text, and privacy screen options to foster confidence in the customer when using the kiosk.
- Intuitive and reliable guidance throughout the session
Each Personal Teller Machine uses LED lights and onscreen animations to guide the customer through every transaction. For example, when completing a self-service bill payment on the kiosk, the user will see flashing lights and on-screen prompts when they should insert their card or cash for payment. These features provide a seamless, intuitive user-friendly experience for your customers.
- Flexible authentication options for customer convenience
The user can choose how to authenticate at the Personal Teller Machine. They can sign in using their online banking ID and password, insert their debit or credit card, or request a banker for in-person identification. Allowing customers to choose their authentication method offers flexibility and increases overall customer adoption.
- Quicker transaction times for many simple operations
With the Personal Teller Machine, the customer can complete up to 90% of the transactions traditionally handled by a teller. The kiosk supports up to 15 transactions including custom cash denomination withdrawals, split deposits, self-service cashier check issuance, self-service bill payment and more.
The Personal Teller Machine from Source Technologies provides financial institutions with a self-service kiosk solution that empowers customers to complete the majority of the transactions traditionally handled by a teller. From its simple, clean design to its intuitive, reliable software, the Personal Teller Machine provides a user-friendly, self-service solution that enhances your company’s overall customer experience. Check out our video demo, download a product brochure or contact us today to learn how the Personal Teller Machine and self-service kiosk solutions can transform your customer experience.