Finance Industry Case Study

North Shore FCU Selects Source Technologies Personal Teller Machine to Maximize Member Service

AT A GLANCE

  1. For more than 44 years, North Shore LIJ Health System Federal Credit Union has been serving the financial needs of North Shore LIJ Health System employees and their families.

  2. Source Technologies Personal Teller Machine’s design aesthetic (or, “curb appeal”) is consistent in appearance and functionality with personal mobile devices that consumers already use regularly. 
  3. Source Technologies Personal Teller Machine provides greater efficiencies for members without sacrificing the ‘personal touch’ that they have come to expect from the client. 

BACKGROUND

For more than 44 years, North Shore LIJ Health System Federal Credit Union has been serving the financial needs of North Shore LIJ Health System employees and their families. Their mission is to provide a wide-range of quality and personal financial services that make a difference in the lives of our members. Their mission is to encourage participation, to ensure sound financial management, and to safeguard the assets of our members.

Self-Service Solutions

PRESS RELEASE

Source Technologies, a leading provider of integrated solutions for managing financial transactions and other secure business processes, announced that Jericho, N.Y.-based North Shore Federal Credit Union (now Northwell Health Federal Credit Union), has selected its Personal Teller Machine to enhance the member service experience at its branch locations.

Source Technologies Personal Teller Machine is at the forefront of self-service banking as it enables financial institutions, like North Shore FCU, to more efficiently staff and manage their branch operations while simultaneously improving overall member service levels.

“We value the talents of our front line staff tremendously and they are much more talented than simply processing withdrawals and deposits for our members,” said JoAnn Doyle, CEO of North Shore Federal Credit Union. 

According to Doyle, North Shore FCU members and staff alike have responded well to Source Technologies Personal Teller Machine’s design aesthetic (or, “curb appeal”) which is consistent in appearance and functionality with personal mobile devices that consumers already use regularly. This presents a more seamless experience as users move between their own devices and the personal teller machine within the branch.

“Financial institutions stand to gain much when implementing well-designed self-service automation devices,” said Keith Hamilton, CEO of Source Technologies. “North Shore FCU clearly understands the value that the Personal Teller Machine can bring in terms of staffing and budgeting efficiencies and how, with its minimal footprint and functional, sleek design, it serves as a cornerstone of branch evolution for the credit union.”