CHARLOTTE, N.C. – May 16, 2016 – Source Technologies, a leading provider of integrated solutions for managing financial transactions and other secure business processes, announced that its 6-Series and 8-Series Personal Teller Machines are featured in a recent report from Celent -- “Assisted Self-Service Devices for the New Branch: Balancing Efficiency and Engagement” -- for their unique smaller footprint design, enabling financial institutions to more easily integrate self-service capabilities within existing branch layouts.
Authored by Celent senior analyst Bob Meara, the report analyzes the solution landscape supporting financial institutions’ increased use of self-service, and offers considerations for strategy development and solution choice. The findings indicate that more financial institutions are choosing to migrate from traditional branch transactions to self-service, balancing customer experience with the cost of delivery by realizing improvements to branch channel efficiency and effectiveness.
“Traditional teller counters are slowly becoming a thing of the past,” said Meara. “Although they served customers well for many years, teller-based retail delivery models are at odds with current drivers for branch channel transformation, namely the twin objectives of sales growth and cost reduction.”
Source Technologies is one of eight technology providers featured in the report and is recognized for its “distinctive minimalist footprint (~1 sq. ft.), flexibility and lower cost” compared to other solutions in the report. According to Celent, the devices are a viable choice for financial institutions that cannot justify the comparatively high investment required by most alternative devices. When paired with Personal Teller Machine software, financial institutions have the added option to drive the devices via a Windows tablet-based, assisted self-service mechanism, including full staff control or take-over of customer transactions.
“We are honored to be included in Celent’s recent report,” said Keith Hamilton, CEO of Source Technologies. “This further validates our unique approach to self-service, providing institutions with well-designed automation that transforms branch delivery while more effectively engaging customers. In the report, Celent highlights the growing trend to replace traditional branch transactions with a more automated, self-service approach. We’ve worked with hundreds of financial institutions to implement this exact strategy, and have witnessed first-hand the profound impact this approach can have in terms of driving sales and boosting profitability.”
About Source Technologies
Founded in 1986, Charlotte, NC-based Source Technologies is redefining the branch channel by helping banks transform their branches with automation, innovative technology and superior engineering. The company’s print solutions empower businesses to automate the secure printing of sensitive information and negotiable documents, and its ground-breaking transactional and interactive kiosks for self-service and retail applications enhance the self-service experience. Customers include 6 of the Top 10 US banks, 69 of the Fortune 100, and thousands of small and mid-sized companies. For more information, visit www.sourcetech.com, or follow them on Facebook, LinkedIn, and Twitter.