Source Technologies, a leading provider of integrated solutions for managing financial transactions and other secure business processes, announced that Fort Mill, S.C.-based Founders Federal Credit Union ($1.9 billion in assets), has selected its 6-Series kiosk to streamline the branch experience for both members and staff through enhanced prioritization of specific requests and needs within member queues.
Source Technologies 6-Series kiosk is already a proven automated solution that supports self-service, in-store bill payment options for organizations in multiple industries. In working with Founders FCU, Source Technologies recognized the 6-Series’ ability to adapt to support any number of applications and as such, customized the unit to enable credit union members to simply and quickly check in at their local branch and helped Founders FCU staff better prioritize member service based on each member’s specific need. Currently, the program is being piloted in three Founders FCU branches with plans to expand throughout its branch network.
“Implementation of the kiosk has already had a positive impact for our staff and our members and it is really revolutionizing how members sign in and how our staff manages member service,” said Bruce Brumfield, President and CEO at Founders Federal Credit Union.
With a footprint at just over one square foot, the 6-Series kiosk can be placed in multiple locations within Founders FCU’s branches without impacting displays or foot traffic flow. The kiosk features industrial grade, long-life components including the latest projective capacitive touch technology screen – the same technology pioneered by Apple for use on the iPhone.
“When done right, the impact of well-designed self-service automation can be profound for financial institutions,” said Keith Hamilton, CEO of Source Technologies. “Founders FCU’s use of our 6-Series kiosk in a new, innovative way speaks to the flexibility of the solution and the role that our technology can play in meeting the individual strategic needs of our customers – regardless of industry.”
“We expected to realize process improvements at the branch level, but we have been equally impressed with the ability for our managers and vice presidents to monitor member service in real-time and become more actively involved in the operational aspects of providing superior member service.”