Sales and service staff at C Spire's retail locations were spending more and more time processing in-store payments, creating long wait times for customers seeking other services.
C Spire chose Source Technologies Bill Pay Kiosk and Software. The solution is engineered specifically for retailers that want to offer their customers quick and simple self-service bill payment capabilities in-store. Not only does it increase convenience for customers, but it enables retailers to focus more on other business areas, such as cutomer service and sales, rather than manually processing bill payments.
"Aite Group estimates that consumers make more than 900 million in-person bill payments," said Keith Hamilton, CEO of Source Technologies. "To effectively manage these payments, retailers must explore new technologies to provide customers an easy way to pay bills without waiting in long lines!"