Retail Case Study

C Spire Migrates In-Store Payments to Source Technologies Solution


  1. Sales and service associates were spending valuable time accepting and processing in-store payments.
  2. C Spire deployed Source Technologies Bill Pay Kiosk solution to handle in-store payments and reduce wait times. 
  3. This Bill Pay Solution shortened wait times, freed up sales and service associates for higher value interactions, and offered a new bilingual option for payments. 

In-Store Bill Pay Kiosks


Sales and service staff at C Spire's retail locations were spending more and more time processing in-store payments, creating long wait times for customers seeking other services. 


C Spire chose Source Technologies Bill Pay Kiosk and Software. The solution is engineered specifically for retailers that want to offer their customers quick and simple self-service bill payment capabilities in-store. Not only does it increase convenience for customers, but it enables retailers to focus more on other business areas, such as customer service and sales, rather than manually processing bill payments. 

"Aite Group estimates that consumers make more than 900 million in-person bill payments," said Keith Hamilton, CEO of Source Technologies. "To effectively manage these payments, retailers must explore new technologies to provide customers an easy way to pay bills without waiting in long lines!"

Bill Pay Kiosks


Source Technologies Bill Pay Kiosk Solution is fully customizable, supporting customer authentication and the ability to make payments using cash, check, credit, or debit card. At just over one square foot, Source Technologies Bill Pay Kiosk can be placed anywhere within the retail environment without impacting displays on foot traffic flow. 

Self-Service Bill Pay Solution Benefits:

  • Enhanced employee productivity
  • Cross-sale opportunities
  • Increased customer convenience
  • Multilingual support
  • Reduced in-store queues
  • Improved nightly processing workflows