New Mexico WIC Streamlined Its Voucher Printing Process

NM WIC implements secure printing solution

About WIC

Women, Infants, and Children Program, popularly known as WIC, is a USDA program that provides vouchers for supplemental food, nutrition counseling, and health services to low-income, at-risk women and children. With 120 clinics throughout the state, New Mexico WIC processes thousands of vouchers each month.

What We Found

Like checks, WIC vouchers are negotiable documents and contain MICR lines. New Mexico WIC was printing these vouchers at the central office once a week and mailing them to other branches to be distributed to participants. This system was inefficient and caused delays for families participating in the program. On top of the slow delivery issue, as many as 28% of printed vouchers had to be voided onsite because of common printer jams. This problem resulted in increased operational costs and even bigger delays in voucher deliveries. On average, the weekly print job included 25,000 vouchers and would take up to six hours. To streamline the process, New Mexico developed a system that enabled authorized WIC employees to print vouchers on-demand in each local office. Now that they had a capable software, New Mexico WIC needed reliable, secure MICR printers for each branch.

Source Technologies’ Secure Printing Solution

New Mexico WIC turned to Source Technologies to provide secure MICR printers for each clinic. Now staff members can generate vouchers on demand using secure, blank voucher stock. The printed voucher from the new MICR printers includes all identifying information, logo, variable data, the necessary MICR line and authorized signature. According to New Mexico WIC Director, Sid Golden, clinics report that they now see approximately 30% more program participants in the same amount of time and are able to provide a higher level of customer service in the process.