Category: Self-Service Kiosk

Nutmeg State Financial Credit Union + DMV Express: Second Location

Get your banking done and renew your drivers license – all under one roof! In June 2018, Nutmeg State Financial Credit Union opened their first ‘tellerless’ branch aside a new concept location for the Connecticut State Department of Motor Vehicles – known as DMV Express. With a vision to create a pleasant branch experience for […]

Branch Transformation and the Data Differentiator

Globally, organizations are embracing digital transformation at an increasing rate. In part because of the proven benefits it offers that early adopters tout, but mostly because digitizing every part of our businesses has become the new standard. From a parochial view, when our industry peers and competitors are moving to digitize their entire businesses, transforming […]

What is Your Teller Channel Strategy for Branch Transformation?

As financial institutions of all kinds research branch transformation, most agree that the branch must shift from being a transaction-centric environment and adopt a more retail-inspired, service-centric atmosphere. Consumers have overwhelmingly embraced mobile and online channels for a number of banking-related tasks, but interestingly, the branch is still valued for advice, consultation and complex transactions.

How the Personal Teller Machine Fits into the Omni-Channel Strategy

The Need for the Personal Teller Machine There are 5 ways that customers interact with their financial institutions: online, mobile, ATM, call center, and branch. As users have flocked to online and mobile, financial institutions have poured money and resources to get the digital experience right, leaving branches to run as they have for 30 […]

How Personal Teller Machines Transform Service in the Branch

There are five channels that consumers use to interact with their financial institutions: mobile, online, call center, ATM and the brick-and-mortar branch. All of these channels have seen significant investment in recent years except one – the branch. In order to deliver a true omni-channel experience, financial institutions are investing in their retail locations and re-thinking […]

Video Teller vs. Personal Teller Machine

When was the last time you were completing a transaction on a self-service kiosk? It was likely at a grocery store self-check-out or an ATM machine. In both cases, if you have a short, simple transaction, you seek out the self-service kiosk option. However, if you have a more complex transaction, you seek an option that offers assistance.

Various Styles of Banking Transformations

Consumers in the United Kingdom were introduced to self-service banking with the world’s first ATM at Barclay’s Bank in London in 1967. The United States was quick to follow with a banking transformation of their own using the same cutting-edge technology, with the first install of an ATM at Chemical Bank in Rockville Centre, NY in 1969.

Secure Self-Service Kiosk Solutions for Financial Institutions

A new global standard for self-service kiosks began with the EMV liability shift in early October 2015 for self-service kiosks, ATMs and POS terminals. This shift highlighted potential issues that could lead to fraudulent transactions and has since caused many businesses and banks to increase their focus on security.

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