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Source Technologies’ Secure MICR Printing & Self-Service Blog

Nutmeg State Financial Credit Union: Break-away Innovation

A unique public/private sector service and engagement model that provided a welcome solution to a community problem and afforded Nutmeg State Financial Credit Union the opportunity to serve their members with a better experience.

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Branch Transformation and the Data Differentiator

Globally, organizations are embracing digital transformation at an increasing rate. In part because of the proven benefits it offers that early adopters tout, but mostly because digitizing every part of...

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What is Your Teller Channel Strategy for Branch Transformation?

As financial institutions of all kinds research branch transformation, most agree that the branch must shift from being a transaction-centric environment and adopt a more retail-inspired, service-centric atmosphere. Consumers have overwhelmingly embraced mobile and online channels for a number of banking-related tasks, but interestingly, the branch is still valued for advice, consultation and complex transactions.  

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How the Personal Teller Machine Fits into the Omni-Channel Strategy

The Need for the Personal Teller Machine There are 5 ways that customers interact with their financial institutions: online, mobile, ATM, call center, and branch. As users have flocked to online...

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How Personal Teller Machines Transform Service in the Branch

There are five channels that consumers use to interact with their financial institutions: mobile, online, call center, ATM and the brick-and-mortar branch. All of these channels have seen significant investment...

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Video Teller vs. Personal Teller Machine

When was the last time you were completing a transaction on a self-service kiosk? It was likely at a grocery store self-check-out or an ATM machine. In both cases, if you have a short, simple transaction, you seek out the self-service kiosk option. However, if you have a more complex transaction, you seek an option that offers assistance.

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A Self-Service Kiosk Solution: The Personal Teller Machine

The first ATM was installed in 1967 at Barclay’s Bank in London, and introduced a new level of convenience to banking that had not been done before it. However, since this ground-breaking advancement, self-service banking technology has remained largely the same.

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Various Styles of Banking Transformations

Consumers in the United Kingdom were introduced to self-service banking with the world's first ATM at Barclay’s Bank in London in 1967. The United States was quick to follow with a banking transformation of their own using the same cutting-edge technology, with the first install of an ATM at Chemical Bank in Rockville Centre, NY in 1969. 

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Secure Self-Service Kiosk Solutions for Financial Institutions

A new global standard for self-service kiosks began with the EMV liability shift in early October 2015 for self-service kiosks, ATMs and POS terminals. This shift highlighted potential issues that could lead to fraudulent transactions and has since caused many businesses and banks to increase their focus on security.

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How Branch Transformation is Embracing the Customer Experience

The finance industry has been ramping up their “Branch Transformation” projects for several years now. The digital revolution has prompted banks and credit unions to think beyond traditional banking methods and focus on bridging the gaps between their channels: online, mobile, ATMs, call centers, and the brick-and-mortar branch. 

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Personal Teller Machine Brings Self Service Retail Experience to the Bank Branch

At Source Technologies, we developed a personal teller machine to make the bank branch a self-service retail experience for customers requesting more autonomy.

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Financial Institutions: The Time for Self-Service Kiosks is NOW

Financial institutions have been talking about “branch transformation” for several years now, and the “Branch of the Future” for decades. Meanwhile, there has been a digital revolution overtaking virtually every other aspect of our lives. 

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Money 20/20 Conference Delivers

Source Technologies attended Money 20/20 for the first time in October. The event is billed as “The World’s Largest Payments & Financial Services Innovation Event,” and with over 10,000 attendees, 500 speakers, and 20 content tracks, it’s certainly the largest payments & financial services conference we’ve seen.

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BAI Retail Delivery Became BAI Beacon 2016

Our team at Source Technologies just returned from the BAI Beacon 2016 conference in Chicago. Known for years as the Retail Delivery Show, BAI changed the format this year to introduce content in a more rapid-fire environment, with multiple sessions happening simultaneously in one large room.

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Biometric Authentication Risks for Self-Service Kiosks

With more and more iPhone and iPad users getting used to simply using their fingerprint to unlock devices, it begs the question: why aren’t more companies adding this technology to their products? 

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9 Transactions Available with the Self-Service Kiosk

As new technologies enter bank branches, self-service kiosks are offering the convenience that consumers are seeking in the branch. Source Technologies offers the Personal Teller Machine, a self-service kiosk  that allows customers to conduct 90% of transactions traditionally handled by a teller. 

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Using the Personal Teller Machine in the Bank Branch

One of the most popular reasons for walking into a bank or credit union branch is to make a withdrawal. Of course, an ATM can fill the need for cash, but only if you want $20 bills. What if you want $100 in cash, but all in $5 denominations?  

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12 Features of the Personal Teller Machine

The Personal Teller Machine has 12 unique features that make it stand out among all other self-service kiosks in the industry. 

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More Self-Service Kiosk Benefits for the Branch of the Future

Since launching our Personal Teller Machine (PTM), we’ve spent a good deal of time explaining to customers and prospects the difference between Personal Teller Machines and ATMs.

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Print Temporary Checks with the Personal Teller Machine

According to Gallop, 80% of new bank accounts are still opened in a branch instead of online or over the phone. With each new account opened, the financial institution typically issues a set of pre-printed temporary checks for the customer to use while their personalized checks are ordered and shipped.

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User-Friendly Self-Service Kiosk Features

Financial institutions are adopting self-service kiosks such as Source Technologies’ Personal Teller Machine, to enhance their overall customer experience. The Personal Teller Machine allows customers to complete routine transactions without assistance from a teller.

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Self-Service Banking: The Branch User Experience

With the evolution of consumer banking rapidly progressing, consumers not only appreciate, but expect a seamless user experience. Financial institutions that offer self-service banking solutions, such as Source Technologies’ Personal Teller Machine, allow customers to automate routine transactions.

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Tablet Assist and the Personal Teller Machine – Self-Service Solution

The internet and smartphones have escalated our adoption and expectation of self-service solutions. No need to call for takeout – just place your order online. Want some new music? Just download it to your phone. Buy concert tickets, watch movies, and get your news wherever you are, all with the click of a button.

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Changing the Face of the Bank Branch with Self-Service Banking Solutions

The evolution of consumer banking is rapidly changing. With new technological advances such as Personal Teller Machines to staff changes, the face of the traditional bank branch is changing. 

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BAI Retail Delivery 2015 and Branch Transformation

“Branch of the future” and “branch transformation” are still hot topics in the retail banking industry. The team at Source Technologies just returned from another BAI Retail Delivery show, this one in Las Vegas, NV.

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Come See the Personal Teller Machine at BAI Retail Delivery – Oct. 13-14, 2015

Source Technologies will be demonstrating our new self-service banking kiosk, the Personal Teller Machine, at BAI Retail Delivery in Las Vegas.  Get a sneak peek of the Personal Teller Machine.

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What Personal Teller Machines and Grocery Store Self-Check-Out Have in Common

At the grocery store, most of us with a few items in our basket will choose self-check-out. It’s easy, quick and intuitive, and you’re on your way home instead of waiting in a line. But if you have a cart full of groceries, you go to the cashier because you aren’t going to be able to do it any faster, right?

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How EMV Compliance Impacts Self-Service Kiosks

EMV Compliance for Self-Service Kiosks It is no surprise that EMV is rolling out on October 1, 2015 and that if you are not EMV compliant then your financial institution is at...

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Top Self-Service Kiosk Benefits for the Branch of the Future

What’s the Difference Between an ATM and the Personal Teller Machine? We get this question quite often. At a high level, the difference between an ATM and the...

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Self-Service Banking with Personal Teller Machines

Banking is at the highest risk of disruption, demanding reprioritization of the customer experience. Learn about self-service kiosk pilots and savings within banking.

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Self-Service Banking Automates On-Demand Check Printing

Banks are starting to focus more on the customer in ways that answer the call for more personalized and more efficient banking capabilities. Investing in self-service banking is part of...

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Comparing the Bank Experience Part III – Digital Example (Amazon.com)

Retail Banks Go Digital Retail banks have spent a lot of time and money in recent years embracing mobile technology and implementing online banking platforms. And rightly so: today&rsquo...

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Comparing the Bank Experience Part II – In-Store Service Example (Apple)

There is No Substitute for Great Service As retail banks evaluate “Branch of the Future” strategies for optimizing their branch networks in the Age of the Customer, it...

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Comparing the Bank Experience Part I - Retail Example (Verizon Wireless)

The Branch of the Future Demands an OmniChannel Experience In recent years, U.S. banks have been focused on providing multi-channel strategies, which simply means that banks have been investing...

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Self-Service Kiosk Solutions in the Bank Branch Improve Customer Service

Self-Service Kiosks in the Bank Branch: One Hot Topic The Source Technologies team just returned from what is arguably one of the top two retail banking events in the U...

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The Bank Branch of the Future: ATMs, Tellers, and Self Service

The Introduction of the ATM & the “iPhone Effect” The first ATM was installed in 1967 by Barclay’s Bank in London. Ground-breaking in its introduction of convenience,...

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