By Kevin Forrester | June 19, 2018
A unique public/private sector service and engagement model that provided a welcome solution to a community problem and afforded Nutmeg State Financial Credit Union the opportunity to serve their members with a better experience.
By Keith Hamilton | March 28, 2018
Globally, organizations are embracing digital transformation at an increasing rate. In part because of the proven benefits it offers that early adopters tout, but mostly because digitizing every part of...
By Keith Hamilton | October 04, 2017
As financial institutions of all kinds research branch transformation, most agree that the branch must shift from being a transaction-centric environment and adopt a more retail-inspired, service-centric atmosphere. Consumers have overwhelmingly embraced mobile and online channels for a number of banking-related tasks, but interestingly, the branch is still valued for advice, consultation and complex transactions.
By Tim Baker | August 30, 2017
The Need for the Personal Teller Machine There are 5 ways that customers interact with their financial institutions: online, mobile, ATM, call center, and branch. As users have flocked to online...
By Tim Baker | August 02, 2017
There are five channels that consumers use to interact with their financial institutions: mobile, online, call center, ATM and the brick-and-mortar branch. All of these channels have seen significant investment...
By Keith Hamilton | June 28, 2017
When was the last time you were completing a transaction on a self-service kiosk? It was likely at a grocery store self-check-out or an ATM machine. In both cases, if you have a short, simple transaction, you seek out the self-service kiosk option. However, if you have a more complex transaction, you seek an option that offers assistance.
By Keith Hamilton | May 17, 2017
The first ATM was installed in 1967 at Barclay’s Bank in London, and introduced a new level of convenience to banking that had not been done before it. However, since this ground-breaking advancement, self-service banking technology has remained largely the same.
By Keith Hamilton | April 20, 2017
Consumers in the United Kingdom were introduced to self-service banking with the world's first ATM at Barclay’s Bank in London in 1967. The United States was quick to follow with a banking transformation of their own using the same cutting-edge technology, with the first install of an ATM at Chemical Bank in Rockville Centre, NY in 1969.
By Keith Hamilton | April 05, 2017
A new global standard for self-service kiosks began with the EMV liability shift in early October 2015 for self-service kiosks, ATMs and POS terminals. This shift highlighted potential issues that could lead to fraudulent transactions and has since caused many businesses and banks to increase their focus on security.
By Keith Hamilton | March 22, 2017
The finance industry has been ramping up their “Branch Transformation” projects for several years now. The digital revolution has prompted banks and credit unions to think beyond traditional banking methods and focus on bridging the gaps between their channels: online, mobile, ATMs, call centers, and the brick-and-mortar branch.
By Keith Hamilton | January 25, 2017
At Source Technologies, we developed a personal teller machine to make the bank branch a self-service retail experience for customers requesting more autonomy.
By Keith Hamilton | December 21, 2016
Financial institutions have been talking about “branch transformation” for several years now, and the “Branch of the Future” for decades. Meanwhile, there has been a digital revolution overtaking virtually every other aspect of our lives.
By Keith Hamilton | December 14, 2016
Source Technologies attended Money 20/20 for the first time in October. The event is billed as “The World’s Largest Payments & Financial Services Innovation Event,” and with over 10,000 attendees, 500 speakers, and 20 content tracks, it’s certainly the largest payments & financial services conference we’ve seen.
By Keith Hamilton | October 26, 2016
Our team at Source Technologies just returned from the BAI Beacon 2016 conference in Chicago. Known for years as the Retail Delivery Show, BAI changed the format this year to introduce content in a more rapid-fire environment, with multiple sessions happening simultaneously in one large room.
By Tim Baker | October 12, 2016
With more and more iPhone and iPad users getting used to simply using their fingerprint to unlock devices, it begs the question: why aren’t more companies adding this technology to their products?
By Tim Baker | August 31, 2016
As new technologies enter bank branches, self-service kiosks are offering the convenience that consumers are seeking in the branch. Source Technologies offers the Personal Teller Machine, a self-service kiosk that allows customers to conduct 90% of transactions traditionally handled by a teller.
By Tim Baker | June 15, 2016
One of the most popular reasons for walking into a bank or credit union branch is to make a withdrawal. Of course, an ATM can fill the need for cash, but only if you want $20 bills. What if you want $100 in cash, but all in $5 denominations?
By Keith Hamilton | May 18, 2016
Since launching our Personal Teller Machine (PTM), we’ve spent a good deal of time explaining to customers and prospects the difference between Personal Teller Machines and ATMs.
By Tim Baker | May 11, 2016
According to Gallop, 80% of new bank accounts are still opened in a branch instead of online or over the phone. With each new account opened, the financial institution typically issues a set of pre-printed temporary checks for the customer to use while their personalized checks are ordered and shipped.
By Tim Baker | March 23, 2016
Financial institutions are adopting self-service kiosks such as Source Technologies’ Personal Teller Machine, to enhance their overall customer experience. The Personal Teller Machine allows customers to complete routine transactions without assistance from a teller.
By Keith Hamilton | February 18, 2016
With the evolution of consumer banking rapidly progressing, consumers not only appreciate, but expect a seamless user experience. Financial institutions that offer self-service banking solutions, such as Source Technologies’ Personal Teller Machine, allow customers to automate routine transactions.
By Tim Baker | January 21, 2016
The internet and smartphones have escalated our adoption and expectation of self-service solutions. No need to call for takeout – just place your order online. Want some new music? Just download it to your phone. Buy concert tickets, watch movies, and get your news wherever you are, all with the click of a button.
By Keith Hamilton | December 09, 2015
The evolution of consumer banking is rapidly changing. With new technological advances such as Personal Teller Machines to staff changes, the face of the traditional bank branch is changing.
By Keith Hamilton | October 29, 2015
“Branch of the future” and “branch transformation” are still hot topics in the retail banking industry. The team at Source Technologies just returned from another BAI Retail Delivery show, this one in Las Vegas, NV.
By Keith Hamilton | September 23, 2015
Source Technologies will be demonstrating our new self-service banking kiosk, the Personal Teller Machine, at BAI Retail Delivery in Las Vegas. Get a sneak peek of the Personal Teller Machine.
By Kevin Forrester | September 09, 2015
At the grocery store, most of us with a few items in our basket will choose self-check-out. It’s easy, quick and intuitive, and you’re on your way home instead of waiting in a line. But if you have a cart full of groceries, you go to the cashier because you aren’t going to be able to do it any faster, right?
By Keith Hamilton | June 24, 2015
What’s the Difference Between an ATM and the Personal Teller Machine? We get this question quite often. At a high level, the difference between an ATM and the...
By Keith Hamilton | June 17, 2015
Banking is at the highest risk of disruption, demanding reprioritization of the customer experience. Learn about self-service kiosk pilots and savings within banking.
By Tim Baker | March 27, 2015
Banks are starting to focus more on the customer in ways that answer the call for more personalized and more efficient banking capabilities. Investing in self-service banking is part of...
By Keith Hamilton | November 26, 2014
Self-Service Kiosks in the Bank Branch: One Hot Topic The Source Technologies team just returned from what is arguably one of the top two retail banking events in the U...
By Keith Hamilton | September 24, 2014
The Introduction of the ATM & the “iPhone Effect” The first ATM was installed in 1967 by Barclay’s Bank in London. Ground-breaking in its introduction of convenience,...
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