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Technical Support

Our commitment to providing a quality solution begins with world-class engineering and carries through to the customer service we provide throughout the product’s life cycle. We maintain a highly trained technical support staff who are available to provide assistance with support issues from routine maintenance and repair to specialized troubleshooting and installation. 

Most recently we introduced visual technical support capabilities for customers/partners who have access to camera-enabled devices, such as iPads, select smartphones or computers to provide real time demonstrations of menu configuration walk-through, parts replacements, etc. when a phone call just will not suffice.

To initiate a service call, please proceed with the instructions below and if you feel visual support will assist,  be sure to mention that you have video capabilities.

Customers can place service enquiries by completing the technical support form or by placing a toll‐free (in the United States and Canada) telephone call to 800.922.8501 and requesting technical support.

 

Source Technologies’ Technical Support Department will be closed in observance of the following holidays:

New Year’s Day
Tuesday, January 1, 2013
 
Labor Day
Monday, September 3, 2013
Good Friday
Friday, March 29, 2013
Thanksgiving
Thursday, November 22, 2013
Friday, November 23, 2013
 
Memorial Day
Monday, May 27, 2013
Christmas
Tuesday, December 24, 2013
Wednesday, December 25, 2013
Independence Day
Thursday, July 4, 2013
 
 
Any voicemail messages left during these dates will be returned after we reopen.