Technical Support

Our commitment to providing a quality solution begins with world-class engineering and carries through to the customer service we provide throughout the product’s life cycle. We maintain a highly trained technical support staff who are available to provide assistance with support issues from routine maintenance and repair to specialized troubleshooting and installation. 

Most recently we introduced visual technical support capabilities for customers/partners who have access to camera-enabled devices, such as iPads, select smartphones or computers to provide real time demonstrations of menu configuration walk-through, parts replacements, etc. when a phone call just will not suffice.

To initiate a service call, please proceed with the instructions below and if you feel visual support will assist,  be sure to mention that you have video capabilities.

Customers can place service enquiries by completing the technical support form or by placing a toll‐free (in the United States and Canada) telephone call to 800.922.8501 and requesting technical support.