Technical Support

Source Technologies has a staff of highly trained, factory authorized service providers available to help you with service issues from routing maintenance and repair to specialized assistance such as installation or upgrading. Service inquiries can be placed through our toll-free number to a centralized help desk where a technician will promptly assist you.

For technical assistance, call 800-922-8501 and ask for Tech Support, or complete this form.

Contact Information

*First Name:
*Last Name:
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*Company:
Title:
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Address 2:
*City:
*State, *Zip:
Country:
Phone:
Fax:
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Printer Product Information
Printer Model:
Serial Number:
Problem Description:
Purchase Date:
Invoice Number:
Service Contract:	Yes
	No
Software Product Information
Software Product:
Serial Number:
Problem Description:
Purchase Date:
Invoice Number:
Service Contract:	Yes
	No

                                                  

Warranty/Service
Source Technologies products are warranted to be free from defects and in good working order. Should the product fail to function as guaranteed during the warranty period, repairs will be made without charge.

Quality service programs are available for all printers, and provide cost-effective service solutions with fixed-fee, full parts and labor coverage, and priority response times. We offer three levels of service coverage to upgrade the manufacturer’s original warranty. If your problem cannot be resolved through our help desk, the On-Site Service program means a technician will be dispatched to your location. Overnight Replacement Service ensures that a replacement unit is shipped overnight for delivery the next business morning, and Depot Service means we’ll repair the problem unit at our location and ship back to you within five business days. Annual Service programs and time and material service are also available. For more information about service options, contact Connie Henderson at 800-922-8501.