Teller-Assisted Self-Service: The New Face of Retail Banking
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Financial institutions today face extreme pressure to improve their competitive position and balance sheet, with retail operations being the key lever for most. With 9 out of 10 consumers still walking into brick-and-mortar branches every month pulling branch staff away from selling engagements, banks and credit unions are turning to a new form of financial self-service technology.
This white paper:
- Discusses why ATM technology fails to deliver the ability to integrate self-service with human service in a way that optimizes both transactional efficiencies and the customer experience
- Introduces teller-assisted self-service (TASS) is and the necessary components for a successful deployment
- Compares TASS and total self-service banking and the differing business models of each
- Explains how TASS and total self-service banking can fit into your channel strategy
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