“Assisted Self-Service Kiosks: Blending High-Tech with High-Touch”

-Source Technologies speaks at NetWorld’s Self-Service annual conference-

When it comes to self-service technology, convenience stores and groceries have consistently been early adopters - from ATM deployments to check cashing and billpay kiosks. But often retailers and vendors focus on kiosks that conduct the entire transaction in stand-alone fashion. Next generation solutions are now coming to market that blend high-tech with high-touch through “staff-assisted” self-service delivery. Retailers are using the assisted approach to improve the customer experience while maximizing up-sell and cross-sell-- both of which contribute to faster adoption and payback.

• “Assisted” technology: Making the connection between customer, kiosk, and agent
• How dynamic workflow lets customers guide their own experience
• Understanding the added complexities and costs of the “assisted” model
• Understanding the benefits: staffing models, adoption, up-sell, and cross-sell
• Mapping out your approach: customer, context, and activity

Who:
Glen Fossella is the vice president of Marketing at Source Technologies, a leading provider of integrated solutions for managing financial transactions and other secure business processes.

In addition to its business performance benchmarks, Source Technologies was added to the FinTech 100, an international annual listing of the top vertical technology vendors serving the financial services industry, and received both the 2005 Kiosk Award for Best Financial Kiosk and the 2005 Kiosk Magazine Readers Choice Award for its concourse BillPay Kiosk.

When:
Self-Service & Kiosk Show held at the Doubletree Hotel Orlando, Florida, Feb. 13.

What
The Self-Service & Kiosk Show, produced by NetWorld Alliance, is a biannual trade show offering workshops, seminars and exhibits for executives and managers, ranging from senior executives with responsibility for overall customer experience strategy to managers and professionals charged with developing and implementing self-service programs. NetWorld Alliance is owner and operator of SelfServiceWorld.com, Self-Service World magazine, The Self-Service & Kiosk Association and KioskMarketplace.com.

About Source Technologies
Founded in 1986, Charlotte, N.C.-based Source Technologies is a leading provider of integrated solutions for managing financial transactions and other secure business processes. In addition to the concourse family of self-service kiosks, Source Technologies offers secure disbursement software solutions and magnetic ink character recognition (MICR) printing solutions and consumables for secure document applications. Customers include nine of the top ten U.S. Banks, plus hundreds of Fortune 1000 and mid-sized companies. Source Technologies has created more than $400 million in economic value for its customers in the last ten years. For more information, visit www.sourcetech.com.