Quorum Federal Credit Union uses Source Technologies' concourse™ Teller software and transactional kiosks to enable member banking 24-hours-a-day
Quorum Federal Credit Union chose Source Technologies' self-service kiosks because...
About the Customer
In the industry for over 70 years, Quorum Federal Credit Union is a not-for-profit, federally insured financial institution serving over 40,000 members nationwide. Previously known as Kraft Foods Federal Credit Union, the company offers 24-hour services such as online banking and automated telephone, and provides members with access to over 67,000 surcharge-free ATMs and more than 2,300 shared service centers. Unlike traditional financial institutions, this not-for-profit institution is member-owned and funded directly by deposits made by members.
What We Found
As an early adopter of self-service technology, Quorum FCU already had kiosks operating in their service centers. These units offered the ability to complete basic transactions, but they also had several shortcomings, such as freezing in the middle of transactions and at times even leaving personal account information visible on the screens. These technical problems resulted in frequent downtime for service and maintenance, in addition to higher operating costs. And because service technicians were not widely available, the units were often down for days before being serviced. But Quorum's members loved the idea of using self-service kiosks. Unsatisfied with their current kiosks, Quorum FCU went in search of a more reliable solution.
ST Solution
Quorum FCU chose Source Technologies' Total Self-Service Banking solution and PilotPoint 7-series kiosks to enable members to manage their own banking transactions 24 hours a day, seven days a week in each location. Members can choose cash, credit cards, or checks to complete virtually any transaction traditionally conducted in a branch location in real time - faster, easier and with more options.
Source Technologies' PilotPoint intelligent kiosks are designed from the ground up to manage secure, distributed financial transactions such as retail payments, check cashing, consumer credit applications, and consumer banking. Engineered for maximum reliability, Quorum's Total Self-Service Banking solution has reduced their service and maintenance expenses by more than half.
"Self-service banking has proven to be effective for us, but with the rapid advancement in technology our kiosks quickly became dated. We turned to Source Technologies because they offer the most secure, robust and user-friendly solution available today," said Bruno Sementilli, President and CEO of Quorum FCU.
With Source Technologies' self-service solution, Quorum Federal Credit Union can now provide members with a faster, more efficient process, while saving the company time and substantially reducing operating costs.