Self-Service Bill Payment

For many retailers, utilities, personal finance companies, and even insurance companies, handling walk-in bill payments is a necessary and often legally mandated function for their under-banked customers. However, these seemingly fast transactions hamper the generation of revenue in the branch by preventing staff from essential up-selling and cross-selling activities. Many retailers are asking: how do you serve this important market, while achieving corporate expense-reduction initiatives?

Retailers can eliminate this problem with Source Technologies’ award-winning self-service bill pay solution. Comprised of BillPay software and one of a full line of award-winning PilotPoint transactional kiosks from Source Technologies, the bill pay solution allows your staff to focus on up-sell and cross-sell opportunities and improved customer service while automating the time-consuming task of payment processing. And, it provides customers a fast and easy way to pay their bills without waiting in line or for assistance from a customer service or sales representative.

BillPay software provides an easy-to-navigate and graphically-pleasing interface that integrates directly with your current bill pay system. It allows full network management, real-time system monitoring, narrowcast digital advertising, and the ability to update software remotely.

The PilotPoint transactional kiosk accepts and dispenses cash, and can process credit/debit payments and check payments. Additionally, it manages secure, distributed financial transactions.

With these capabilities, Source Technologies’ bill payment solution provides retailers the ability to improve utilization of staff and retail space. Customer wait time is reduced, increasing customer satisfaction and loyalty. Meanwhile, balancing errors are reduced as the transaction process is automated, eliminating the possibility of human error. Because of the flexibility of the solution, users can offer other automated self-service applications such as check cashing, wire transfers, money orders and credit applications. Finally, multi-lingual capabilities can simplify the staffing model and increase customer loyalty in the growing non-English speaking customer segment.

When used together, Source Technologies’ BillPay application and PilotPoint transactional kiosks will reduce lines and create savings for a costly and time-consuming, but necessary service. The in-store bill pay solution allows retailers to concentrate staff on essential revenue generating activities.

Self-Service Bill Payment: Highlights

• Employees are able to focus on revenue-generating activities, and improved customer service
• Retailers can reduce operational costs and increase daily transactions
• Easy integration with existing backend systems and aggregate bill-pay systems