Self-Service Personal Remittance

For years money transfer companies, and even grocery stores, have offered personal remittance services to underbanked consumers. And, many convenience stores are now considering offering this service as well. However, this seemingly fast transaction hampers the generation of revenue by preventing staff from essential value-added activities. The question for convenience stores comes down to how do you unlock the underbanked market, without major capital and operating investments? And, for grocers, how do you free staff, while continuing to service customers' needs?

Convenience and grocery stores can gain the efficiencies they are seeking with Source Technologies' self-service personal remittance solution. This flexible and reliable solution allows staff to focus on value-added activities and improved customer service, without being bogged down with manual processing of money transfers. And, because many different types of transactions can be performed, it also provides customers a fast and easy way to cash their checks, pay their bills, or purchase money orders, without waiting in line for assistance from a customer service or clerk.

Created using the PilotPoint Software Platform, the user interface is extremely easy to navigate and seamlessly integrates with your money transfer processing system. It also allows full network management, real-time system monitoring, narrowcast digital advertising, and the ability to update software remotely. The PilotPoint transactional kiosk reads and images checks, accepts and dispenses cash, and accepts debit and credit card transactions.

With these capabilities, Source Technologies' personal remittance solution provides many benefits for both retailers and their customers:

• Improved utilization of both staff and retail space
• Cuts customer wait time and improves customer satisfaction
• Reduces or eliminates balancing and back office errors and expenses
• Decreases overall operational costs
• Works in conjunction with other assisted self-service applications that automate processes such as check cashing, wire transfers, money order and credit applications
• Multi-lingual capabilities can simplify the staffing model and drive greater sales and loyalty from the growing non-English-speaking segment of U.S. consumers

With the rapid growth of underbanked customers many retailers are faced with the challenges of offering services to this important market, while not bogging down their operations and retail staff.  An efficient remittance solution is now available from Source Technologies. By installing Source Technologies' personal remittance solution, retailers can finally concentrate staff on essential revenue generating activities and offering enhanced customer service.

Self-Service Personal Remittance: Highlights

• Staff is able to focus on improved customer service and cross-sell and up-sell opportunities.
• Retailers can reduce operational costs and uncover an entirely new revenue stream.
• Easy integration with existing back-end money transfer processing systems.