Remote Claims Issuance

Property and casualty insurance is a competitive business, with many companies vying for the chance to insure a consumer's home, auto, and other prized possessions. The fundamental difference among competitors is: Who can provide disbursements the fastest and most efficiently?

Source Technologies' comprehensive P&C remote claims solution combines our eDocSecure™ payment management software and our secure MICR (magnetic ink character recognition) laser check printers. Together they provide a fast, cost-effective, and secure way for local staff at remote locations to print claims checks on-demand, while maintaining centralized approval and process control.

This solution gives insurers a competitive edge by deploying MICR printers at agent locations, allowing same-day check printing, while managing check printing centrally. Using eDocSecure, local agents submit disbursement requests via a web browser. eDocSecure processes the request based on your disbursement process: Issue check immediately upon request? Hold disbursement for approval? By amount, claim type, or location? Upon approval, checks print at the agents' location. Centrally-located staff have total visibility over all disbursements - requests, approvals, issued and printed checks, voids and reprints - in real-time, complete with online auditing and reporting functions. 

This system provides many benefits for both insurance companies and their agents:

• On-demand claims checks eliminate the cost of purchasing, handling, storing and securing pre-printed check stock
• Paying on-demand allows insurers to negotiate reduced pay-out amounts to policy holders and repair companies
• Provides increased customer service in response to a potentially traumatic experience

When used together, eDocSecure and Source Technologies' MICR printers offer the most secure way to print checks. All data is encrypted through the entire process, from the user's PC all the way to the printer. ST's printers "talk back" in real-time to eDocSecure, so you always know the status of your disbursements. Complete transaction visibility, electronic auditing, and online reporting make this solution robust and easy-to-use for both insurers and their agents.

Sending secure documents over the Internet is now a reality from Source Technologies, allowing insurers to offer a new level of service to customers. Giving your agents a web-based system that facilitates secure check printing at their location can be a difference-maker for consistently winning business away from your competition.

Remote Claims Issuance: Highlights

• Insurers maintain complete control over all requests, approvals and print processes for all issued items
• No software needed at the agent's location - just a PC, web-browser and a Source Technologies' secure MICR laser printer.
• Easy to deploy and cost effective: Typical return on investment is approximately twelve months.