Self-Service Bill Payment

For many insurance agents, handling walk-in bill payments is a necessary function for their underbanked customers. However, these seemingly fast transactions hamper the generation of revenue by preventing office staff from processing new customers and helping current customers. Many insurance companies are asking themselves, how do I serve this important market, without bogging down my staff with these mundane tasks?

Insurance agents can eliminate this problem with Source Technologies' award-winning self-service bill payment solution. Comprised of PilotPoint BillPay software and one of a full line of PilotPoint transactional kiosks, the bill payment solution allows your staff to focus on up-sell/cross-sell opportunities and improved customer service without being inundated with time-consuming payment processing. And, it provides customers a fast and easy way to pay their auto, home, or even life insurance bills without waiting in line or for assistance from a customer service or sales representative.

PilotPoint BillPay software is extremely easy to navigate and allows full network management, real-time system monitoring, narrowcast digital advertising, and the ability to update software remotely. The PilotPoint transactional kiosk accepts and dispenses cash, and can process credit/debit payments and check payments.

With these capabilities, Source Technologies' bill payment solution provides many benefits for both the agent and customer:

• Improved utilization of both staff and retail space
• Cuts customer wait time and improves customer satisfaction
• Reduces or eliminates balancing and back office errors and expenses
• Decreases overall operational costs
• Support of other information such as product details, promotions and other cross-selling opportunities
• Frees staff to take full advantage of customer contact - to sell, up-sell, build brand awareness, and educate
• Immediate gratification for customers - accounts are updated in real-time
• Multi-lingual capabilities can drive greater sales and loyalty from the growing non-English-speaking segment of U.S. consumers

With the continuing challenges of competition and deregulation, and with a significant percentage of customers choosing to pay their bills in person, insurance companies are expending many financial and personnel resources on processing payments. By implementing Source Technologies' PilotPoint BillPay software and transactional kiosks, insurance companies can finally concentrate staff on essential revenue generating activities.

Self-Service Bill Payment: Highlights

• Staff is able to focus on improved customer service and cross-sell and up-sell opportunities.
• Agents can reduce operational costs and more than double daily transactions.
• Easy integration with existing back-end systems.