DMV Self-Service

With tens of millions of drivers in every state, DMV branches often struggle to serve drivers in a timely manner. In fact, most DMV's constantly face long lines and wait times and overworked employees. This has lead many officials to question: is there a way to streamline the more basic services we offer to drivers so that my employees can focus on other drivers?

DMVs can gain the efficiencies they're seeking with Source Technologies' DMV self-service solution. Comprised of Source Technologies' PilotPoint 7-Series kiosk and the PilotPoint Software Platform, this solution offers DMV officials the power, flexibility and security they need to automate many of the simple, yet essential tasks that bog down their employees.

Developed from the same self-service technology embraced by many major retailers, the DMV self-service solution can automate many functions including registration renewals, payment of DMV fees or bills, name and address changes and printing of driving records. By removing these tasks from employees, they can focus on other, more complicated transactions.

The heart of the solution is the PilotPoint 7-Series transactional kiosk. As the most robust kiosk in Source Technologies' family of transactional kiosks, the 7-Series features a full-size base cabinet, providing capacity for cash/check processing. When used with the PilotPoint Software Platform (CSP), integration with PilotPoint plug-and-play kiosk devices is fast and easy

Using Source Technologies CSP, DMVs can cost-effectively build and deploy custom applications that meet individual state requirements and other unique needs for their environment. CSP's Application Manager CE and Device Manager CE modules make application development and deployment straightforward and cost-effective.

This solution provides many benefits for both DMVs and drivers:

• Improved utilization of both staff and retail space
• Cuts customer wait time and improves customer satisfaction
• Reduces or eliminates balancing and back office errors and expenses
• Decreases overall operational costs
• Support of additional applications such as account activations, additional product information, and cross selling
• Frees staff to take full advantage of customer contact - to sell, up-sell, build brand awareness, and educate
• Immediate gratification for customers - accounts are updated in real-time
• Multi-lingual capabilities can drive greater sales and loyalty from the growing non-English-speaking segment of U.S. consumers

With the continuing challenges of competition and deregulation, and with a significant percentage of customers choosing to pay their bills in person, companies are expending many financial and personnel resources on processing payments. By installing Source Technologies' PilotPoint BillPay software and transactional kiosks, retailers can finally concentrate staff on essential revenue generating activities.

DMV Self-Service: Highlights

• Staff is able to focus on improved customer service and cross-sell and up-sell opportunities.
• Retailers can reduce operational costs and more than double daily transactions.
• Easy integration with existing back-end systems.