Total Self-Service Banking

As credit unions continue to expand their markets, many are looking at ways to serve members in convenient remote locations where branch access may be limited. However, operational challenges, including staff and space utilization, are creating roadblocks to offering expanded service. How do you service members beyond the traditional branch, without straining both your staff and operating budget?

Financial institutions can efficiently expand their branch banking access points with Source Technologies' total self-service banking solution. Total self-service banking combines our concourse™ Teller software and family of transactional kiosks. Together, they allow people to manage all of their own retail banking transactions, 24 hours-a-day, seven-days-a-week, in both branch and non-branch locations.

concourse Teller is friendly and easy to use, and can be integrated with any host platform (such as teller, ATM, or CRM) or core processing system. It also supports real-time network management and system monitoring, narrowcast digital advertising, and remote software updating.

concourse kiosks are next-generation self-service platforms designed from the ground up to manage the devices required for secure, distributed financial transactions.

This solution provides many benefits to credit unions and their members:

• Provides a fast and easy way for people to do their banking in convenient remote locations, without requiring additional staff
• Automates every type of transaction a teller typically performs
• Ergonomic design easily accommodates a small retail footprint
• When utilized in the branch, increases teller efficiency and frees them to focus on providing enhanced customer service
• Works in conjunction with other self-service applications such as bill payment, check cashing and remittance payments
• Eliminates the need for manual bank forms and increases confidence in transaction accuracy
• Check 21-ready with built-in check imaging
• Provides access to real-time assistance, if needed
• Reduces or eliminates balancing errors and operational costs by cutting back-office data entry and eliminating manually completed counter documents

When used together, concourse Teller and Source Technologies' transactional kiosks offer financial institutions an efficient solution for providing self-service banking services.

Total self-service banking gives credit unions new options to improve operational efficiency while enhancing the member experience - both essential components in today's competitive marketplace.

Total Self-Service Banking: Highlights

• Members complete their own transactions in-branch or at convenient remote locations.
• Creates efficiencies that cut operational costs both in the branch and back office.
• Easy integration with existing platforms and systems.