Customer Check-In

Managing a broad mix of walk-in traffic is a daily task for many service-industry retailers, including financial institutions, mobile phone companies, and utilities. But efficiently handling varying customer needs is an ongoing challenge. How do you handle the trade-offs between customer service and staff utilization?

Retailers can optimize both with Source Technologies' customer check-in solution. The heart of the solution is the ServPoint CLS which offers a retail-hardened integrated touch screen and embedded PC, engineered and manufactured to handle the rigors of the real world. The customer check-in solution may be deployed on Source Technologies' free-standing "retail tower" or any fixture customized to suit your retail environment. The customer check-in solution provides maximum flexibility, professional design, and leading-edge technology in a compact package.

Customer check-in offers many benefits for both the retailer and customer:

• Customers quickly and easily check-in and indicate their service needs, then browse the store until they are called
• Allows retail staff to take full advantage of customer contact - to service, sell, up-sell, build brand awareness, and educate
• Multi-lingual capabilities drive greater sales and loyalty from non-English-speaking consumers
• Supports additional applications such as product finder, product information lookup, service activations, and service feature changes
• Features such as printers and LCD marketing displays can be added to the units for additional information and advertising
• The retail tower supports up to four ServPoint CLS interactive kiosks and two flat-panel narrowcast displays
• All components comply with FCC and UL regulations Source Technologies offers full logistics, deployment, installation, and support services for large enterprise roll-outs

Source Technologies' flexible architecture also allows the Interactive Suite of Applications (ISA) to easily integrate with other systems and manage other store devices as part of a total retail automation solution. By installing Source Technologies' customer check-in solution, retailers can deliver a higher level of customer service, while allowing staff to concentrate on essential revenue-generating activities.

Customer Check-In: Highlights

• Improves utilization of both staff and retail space
• Drives greater sales by allowing staff to focus on improved customer service and cross-sell and up-sell opportunities
• Provides flexible architecture, allowing easy integration with other retail systems.