Banking Self-Service Bill Payment
Under-banked consumers represent a major growth opportunity for banks and other financial service providers; this could be a whole new revenue stream for your company. But how do you unlock the under-banked market without major capital and operating investments?
Bankers can eliminate this problem with Source Technologies' award-winning self-service bill payment solution. Comprised of PilotPoint BillPay software and one of a full line of PilotPoint transactional kiosks, the bill payment solution allows your tellers to focus on up-sell/cross-sell opportunities and improved customer service, without being inundated with time-consuming payment processing. And, it provides customers a fast and easy way to pay all their bills without waiting in line.
When used together, PilotPoint BillPay and PilotPoint transactional kiosks can be configured as a self-service solution, or can follow the assisted self-service model, which allows your customers to manage their own financial transactions, while maintaining the teller as a critical component in the overall transaction.
PilotPoint BillPay software provides an easy-to-navigate and graphically-pleasing interface that integrates directly with your aggregate bill pay system. It allows full network management, real-time system monitoring, narrowcast digital advertising, and the ability to update software remotely.
The PilotPoint transactional kiosk accepts and dispenses cash, and can process credit/debit payments and check payments.
With these capabilities, Source Technologies' bill payment solution provides many benefits for both financial institutions and their customers:
- Improved utilization of both staff and retail space
- Cuts customer wait time and improves customer satisfaction
- Reduces or eliminates balancing and back office errors and expenses
- Decreases overall operational costs
- Works in conjunction with other assisted self-service applications that automate processes such as check cashing, wire transfers, money order and credit applications
- Multi-lingual capabilities can simplify the staffing model and drive greater sales and loyalty from the growing non-English-speaking segment of U.S. consumers
When used together, PilotPoint BillPay and Source Technologies' transactional kiosks will reduce lines in the branch, and create savings for a costly and time-consuming, but necessary service.
A new solution is now available to financial institutions from Source Technologies. The bill payment solution offers banks a new option that will go a long way to improving teller efficiency and enhancing the customer experience.
Self-Service Bill Payment: Highlights
- Tellers are able to focus on revenue-generating activities, and improved customer service.
- Banks can reduce operational costs and increase daily transactions.
- Easy integration with existing back-end systems and aggregate bill pay systems.