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Banking Self-Service Bill Payment

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Under-banked consumers represent a major growth opportunity for banks and other financial service providers; this could be a whole new revenue stream for your company.  But how do you unlock the under-banked market without major capital and operating investments?

Bankers can eliminate this problem with Source Technologies' award-winning self-service bill payment solution. Comprised of concourse BillPay software and one of a full line of concourse transactional kiosks, the bill payment solution allows your tellers to focus on up-sell/cross-sell opportunities and improved customer service, without being inundated with time-consuming payment processing. And, it provides customers a fast and easy way to pay all their bills without waiting in line.

When used together, concourse BillPay and concourse transactional kiosks can be configured as a self-service solution, or can follow the assisted self-service model, which allows your customers to manage their own financial transactions, while maintaining the teller as a critical component in the overall transaction.

concourse BillPay software provides an easy-to-navigate and graphically-pleasing interface that integrates directly with your aggregate bill pay system. It allows full network management, real-time system monitoring, narrowcast digital advertising, and the ability to update software remotely.

The concourse transactional kiosk accepts and dispenses cash, and can process credit/debit payments and check payments.

With these capabilities, Source Technologies' bill payment solution provides many benefits for both financial institutions and their customers:

  • Improved utilization of both staff and retail space
  • Cuts customer wait time and improves customer satisfaction
  • Reduces or eliminates balancing and back office errors and expenses
  • Decreases overall operational costs
  • Works in conjunction with other assisted self-service applications that automate processes such as check cashing, wire transfers, money order and credit applications
  • Multi-lingual capabilities can simplify the staffing model and drive greater sales and loyalty from the growing non-English-speaking segment of U.S. consumers

When used together, concourse BillPay and Source Technologies' transactional kiosks will reduce lines in the branch, and create savings for a costly and time-consuming, but necessary service.

A new solution is now available to financial institutions from Source Technologies. The bill payment solution offers banks a new option that will go a long way to improving teller efficiency and enhancing the customer experience.

Self-Service Bill Payment: Highlights

  • Tellers are able to focus on revenue-generating activities, and improved customer service.
  • Banks can reduce operational costs and increase daily transactions.
  • Easy integration with existing back-end systems and aggregate bill pay systems.
Banking
Retail
Insurance
Government
Securities
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